Refund policy

Return and Exchange Policy

 

We want to ensure you're completely satisfied with your purchase. If you receive a defective or incorrect item, you may be eligible for a refund or exchange.

 

Eligibility Criteria

- Returns and exchanges must be made within 7 days of receiving your order.

- Items must be in their original condition with tags and packaging intact.

 

Refund Process

- We review returns on a case-by-case basis.

- Refunds are issued to the original payment method.

- Please note that banking and credit card processing times may vary.

 

Important Notes

- Shipping fees from your original order are non-refundable.

- Sales and promotional items are final and not eligible for returns or exchanges.

 

Measurement and Lighting Variance

Please note that:

- Lighting settings may affect the actual colors of our items.

- Hand-sewn products may have a 0.5-1 inch measurement variance.

These variations are not considered defects.

 

How to Return or Exchange an Item

To initiate a return or exchange:

1. Email us at littlelollybean@gmail.com within 7 days of receiving your order.

2. Send the item back to us via a trackable delivery mode within 7 days of approval.

3. We'll process your refund after receiving the returned item.

We apologize for any inconvenience caused by defective or incorrect items. If you have any further issues, please don't hesitate to contact us.